Frequently asked questions

QUICK RESPONSES: FROM OUR OUT "ABOUT YOUR SESSION" BELOW:

Clients are expected to read policy before booking. This will help you understand what to expect when working with us! All clients are treated the same and we will not change our policy for anyone.

 

Where are you based?

– We currently are based in North Carolina but generally work in areas such as Oxford, Henderson, Creedmoor, Durham, and Raleigh.

 

​​Travel states:  

Clarksville, Virginia

Chase City, Virginia

South Hill, Virginia

Petersburg, Virginia (travel fee applied)

Richmond, Virginia (travel fee applied)

How can I reach you? 

- Business cell: 919-725-7221 (Call/Text only)

- Email: ebyphoto@outlook.com 

We understand that text messaging may be a little easier for some but we have found it less effective in the past. Text messaging can be used on session days. All other questions/concerns must be directly through email. 

How long will it take to get a response from you?

- It generally takes between 24-48 hours to get a response through email. If you would like to schedule a call please request through email to see if availability is open. 

How does your payment system work?

All sessions require a 50% deposit and full payment 72 hours before attending session if appointment is booked a month or more in advance. Clients that fail to make full payment 72 hours before session will be cancelled and no refunds will be given. Clients that book a month or less away from their session date are expected to pay balance in full. 

OH NO! I cant pay my 50% deposit!

Things happen! Unfortunately, your invoice will be expired within 24 hours if it is not paid. We are a serviced based business and we believe in keeping our slots fully open unless we are secured with agreed payment.

OMG, ​I’m running late for our appointment! 

We understand that things happen! However, If you are more than 15 minutes late then your session will be cancelled. We value all of our client’s time and have to stay on schedule for all of our clients. If we do not have another client right after we can offer extended time for a fee at the discretion of the photographer. Extended time fees will be billed after your session and must be paid in full before your gallery is issued to you.

Extended time fee: $25.00 (15 minutes), $50.00 (30 minutes), $100.00 (60 minutes) 

***As a result of a reschedule because of a last minute cancellation, tardiness or a no-show client will have to pay a $50.00 fee and full booking fee. No refunds will be given.***

Do you have a travel rate?

Travel fee of $0.51/mile will be charged for clients that are OUTSIDE of these locations: 

Oxford, NC

Henderson, NC

Creedmoor, NC

Durham, NC

Raleigh, NC

Wake Forest, NC

Clarksville, VA

Chase City, VA

South Hill, VA

 

How early can we book our session?

– You may book your appointment as early as 12 months out.

 

How long will it take to receive my pictures?

-  Typical turn around can take been 14 business days. Wedding photography can take up between 6-8 weeks. If you would like to check on your portraits reach out through email only at ebyphoto@outlook.com. Text will not be answered! 

​I have cancelled my appointment. What timeframe can I reschedule?

- Your appointment must be rescheduled within two weeks of your cancelled appointment. We will only honor this if you have cancelled your appointment 48 hours before your session.

 

Can you finish my photos before 14 business days? Sure, rush fees pricing is listed below: 

1 day- $100.00

2 day-$75.00

3-5 days- $50.00

 

How long do I have to copy my photos from my gallery?

- After two weeks you will no longer have access to your photos. We will keep your photos up to 1month in our external hard drive. Access to your photos can be granted with a restock fee of $25.00. 

 

​How much does it cost to add extra photos into my package?

– Adding additional pictures to your package will cost $15.00 per image.

Extended use pricing for commercial purposes start off at $35.00 per image.

 

Do I buy prints from you?

– Yes you can buy prints from us! 

 

Do you offer portrait framing?

– We currently do not offer portrait framing but we will in the future.

 

Is there an additional fee to obtain my package?

- No, there are no additional fees unless you purchase additional items such as prints. We will send your digitalis electronically. 

 

Do you offer payment plans?

– Payment plans are offered through our company but must be paid in full before attending the session. For those interested in our shop now, pay later, we are offering a program through Affirm.


​​Do you have a referral program?

- For each new client referred to us, existing clients will receive a 10% off their next session. There is no limit to the credit existing clients can earn. New clients must inform the photographer of the name of the referring client.

 

What can I wear during the photoshoot?

– It is totally up to you! Be yourself. If you need some recommendations feel free to ask your photographer. Please make sure to come prepared before your session. We do not allow a grace period before due to limited time. Please arrive 15 minutes before your session If you need to get your hair/makeup or wardrobe in order. This allows you to feel relaxed and not rushed during your session.

 

About Your Session

Please arrive 15 minutes early to your session. This allows us to relax and not feel rushed during the beginning of your shoot. If you will be running late please give us a call to ensure that you are still coming. If you are more than 15 minutes late then your session will be cancelled. In result to a reschedule because of a last minute cancellation, tardiness or a no show client will have to pay a $50.00 fee and full booking fee.  No refunds will be given.

 

CANCELLATION/ RESCHEDULING

If the need arises to cancel your appointment or reschedule please do so over the telephone or via email at least 48 hours in advance. Failure to cancel within 48 hours before session will result in a fee of $50.00.  Client must reschedule appointment within two weeks of cancelled appointment.

Under no circumstances refunds are not given.

Travel fee of $0.51/mile will be charged for clients that are OUTSIDE of these locations: 

Oxford, NC

Henderson, NC

Creedmoor, NC

Durham, NC

Raleigh, NC

Clarksville, VA

Chase City, VA

South Hill, VA

PAYMENTS

All sessions require a 50% deposit and full payment 72 hours before attending session if appointment is booked a month or more in advance. Clients that fail to make full payment 72 hours before session will be cancelled and no refunds will be given. Clients that book a month or less away from their session date are expected to pay balance in full. 

All clients that request Wedding Photography or Wedding Videography are required to pay a 25% deposit of service fee and full balance a month before wedding date.

 

We accept Visa and MasterCard.

Although some people find other alternative payment methods such as Paypal, Cash app, Venmo, Zelle these are NOT acceptable  payment options.

ARTISTIC SELECTION

After session is over each image is put through a careful selection process. You will see only images that meet the high standards of the photographer. Duplicate images, images with eyes closed, or unflattering poses are removed during this selection process. The selection process is the right of the photographer and part of the custom portrait process.

RETOUCHING

All images receive basic retouching. We only retouch temporary things such as stray hairs, spots, acne, etc. We will not retouch birthmarks or scars.

COPYRIGHT

Copyright for all images is the sole property of the photographer and Envisioned By You Photography, LLC and protected by the Federal Copyright Law. It is illegal to copy, scan, print, or reproduce these images in any way without permission from the photographer. This includes scanning or downloading images for the purposes of emailing or printing them at home. Doing so may result in fines up to $150,000. 

USAGE RIGHTS

The photographer has the exclusive right to make reproductions. The photographer shall only make reproductions for the client or for the use in the photographer's portfolio, advertising, samples, website, and display within or outside studio. The photographer also has the right to enter these images into photographic competitions, art exhibitions, or publications. No identifying names will be given in connection with usage of any image. We understand that sometimes there are circumstances where you may not wish for your image to be used for any of these purposes. Please notify photographer and the company if this is the case. No fees, royalties, or payment of any kind will be owed in connection with any usage made of any image captured or created by Envisioned By You Photography, LLC